Aero Logistics’ corporate culture celebrates outstanding customer service.
Every Aero Logistics person knows that customer service is ultimately the only thing that matters. They have full authority to take action and solve problems. |
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| Crisis costs $100,000 every hour |
Crisis Situation:
A leading Mining company suffered a key machinery breakdown which paralyzed one mine’s operations. A new 10,000 pound wheel well was needed before operations could resume. The company estimated it was losing $100,000 each hour that operations were halted. |
Aero Logistics’ Solution:
The Aero Logistics operations experts communicated directly with the supplier as well as the project manager on site to produce a minute-by-minute timetable. A rural hot shot brought in the wheel well and an accompanying part was flown from another area to be merged in-transit. |
The Result:
The parts arrived at the same time – making for an easy installation. Mining operations quickly resumed and millions of dollars were saved. |
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| Patient needs open heart surgery |
Crisis Situation:
A hospital patient in critical condition required open heart surgery, but an essential MRI unit was inoperable. No other machine could provide the necessary snapshot of the patient’s heart. The supplier of the machine was notified of the situation and immediately called Aero. |
Aero Logistics’ Solution:
Despite the late hour, Aero Logistics quickly coordinated a pickup and got the part on the next flight out. After tracking the part’s every movement throughout the night, the operations team did not waste a second by having the appropriate truck and crew waiting at the airport. |
The Result:
Hospital staff received the part and repaired the MRI unit that morning. The results of the MRI scan led to the patient’s successful open heart surgery. |
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| Storm knocks out power for thousands of homes |
Crisis Situation:
A dangerous storm ripped through the Northwest wreaking havoc on the infrastructure of the local utility. Numerous transmission pieces suffered damage resulting in thousands of customers being left without electricity. Replacement parts needed to be purchased and brought in quickly. |
Aero Logistics’ Solution:
Aero Logistics operations experts worked around the clock with the purchasing department, field service teams, and their suppliers to establish and execute a work plan. The plan outlined location and timing directions for every replacement part. |
The Result:
Field service teams received the necessary replacement parts when and where they needed them in order to restore power to thousands of homes. |
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| Can’t demonstrate the product without the demo kit |
Crisis Situation:
A leading scientific equipment manufacturer suffered from many problems resulting from an inefficient system for storing and distributing their demo kits. This system led to inefficient coordination resulting in long transit times, missed appointments, and high shipping costs. |
Aero Logistics’ Solution:
Aero Logistics stepped in to manage the tracking and coordination for the demo kits. Utilizing staging centers across the country, the Aero team established an efficient system for both communication and transportation. |
The Result:
The company’s operations team now knows the location of each demo kit, the
sales team quickly gets what they need, and shipping costs have been reduced by over 20%. |
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| A Grand Opening with nothing to sell |
Crisis Situation:
An apparel retailer was preparing for the grand opening of a flagship store. Through the course of standard tracking procedures, Aero recognized that critical parcels would arrive several days late due to extreme weather and alerted the company. |
Aero Logistics’ Solution:
With no viable alternative, the Aero Logistics operations experts redirected the truck and chartered a jet to ensure a timely delivery. |
The Result:
The shipments arrived in time to get the inventory on the shelves before the grand opening. |
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